Ordering
Ordering from Little Lona
We strive to make the order process as easy as possible. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful Customer Service Experts. Our Customer Service Experts are willing to go the extra mile to help you with product selection, shipping, or any question you might have. Little Lona reserves the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.
Receipts
We ship the majority of our products direct from the manufacturer to your doorstep. This saves warehousing costs and allows us to pass on the savings to you! However, this means that your products will typically arrive without a packing invoice or receipt. Thus, the order confirmation that you receive via email serves as your official receipt. You will see your order number conveniently along the top. If you have discarded, lost, or never received your receipt, no problem; contact our helpful Customer Service Experts at info@little-lona.com, and we'll be happy to send another one.
Refunds:
Refunds will only be issued to the original form of payment that you used when placing your order. You can find out return policy in the below link.
https://little-lona.com/pages/returns-exchanges
Payment Methods
We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.
Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Other Forms of Payment: We also accept Paypal, Klarna, Affirm, Apple Pay, Google, Shop Pay.
Order Tracking
Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.
Backordered Items
Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts. Your form of payment is required in order to save your place in line for Pre Order items.
Order Changes
We are unable to make any further changes to your order once a tracking number has been assigned. If you need to update your order before a tracking number is assigned please contact us at info@little-lona.com